Customer Service Supporter - Full Time

Ref. no. JYSK-GB-00608

Overview of role:
An exciting opportunity has arisen with the JYSK Customer Service Department for a Customer Service Supporter. The role will require you to assist new and existing JYSK customers by providing help, support and guidance regarding our large range of products, stores and services. You will play a crucial role in our customer journey by dealing with customers regarding orders, products, returns and claim handling.

To be a great Customer Service Supporter you will have a strong customer service background with excellent call handling skills and the ability to relationship build.

You Bring dedication and…

Handle and resolve incoming customer enquiries through calls, email, social media and webchat channels

Ensure the delivery of an exceptional customer experience for each and every customer

Respond to customer queries in a professional and polite manner

Complete general admin duties including, refunds and claims and have daily contact with our transport carriers

Follow the escalation process for calls and emails

Work to set KPIs and SLAs

Are Customer centric

Have an outstanding telephone manner

Are quality focussed and have a high level of attention to detail

You Bring dedication and…

Handle and resolve incoming customer enquiries through calls, email, social media and webchat channels

Ensure the delivery of an exceptional customer experience for each and every customer

Respond to customer queries in a professional and polite manner

Complete general admin duties including, refunds and claims and have daily contact with our transport carriers

Follow the escalation process for calls and emails

Work to set KPIs and SLAs

Are Customer centric

Have an outstanding telephone manner

Are quality focussed and have a high level of attention to detail


You Meet possibilities and…

A varied working environment in a dynamic organization

A challenging and interesting job

Opportunities for development and first class practical training

A highly motivated and professional team

Full support network with colleagues from JYSK Nordic

A great company culture

A competitive salary that rewards great results

You Meet possibilities and…

A varied working environment in a dynamic organization

A challenging and interesting job

Opportunities for development and first class practical training

A highly motivated and professional team

Full support network with colleagues from JYSK Nordic

A great company culture

A competitive salary that rewards great results

JYSK has expanded from one store in Denmark in 1979 to more than 2,700 stores worldwide today. To secure future growth, we need the best employees.
Seize this great opportunity to become part of JYSK. If you bring dedication, you will meet possibilities.

Click on the "Apply" button to take charge of your career.

Application deadline

24/02/2019

Contract Type

1. Permanent

Employment Fraction

Full-time

Contact Person

Dawn Howe (+441614264080)

Address

JYSK UK
1st Floor Biostat House, Pepper Road, Hazel Grove
0 Stockport

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