Work in our Customer Service

Work in our Customer Service

Work as a Customer Service Supporter

  • Be a great supporter and find the right solutions for the customers

  • Bring the right attitude and we will teach you everything you need to know to do a great job in the department

  • Be a part of a unique and strong team

  • Get the opportunity to make a fast and professional career in JYSK

  • Be a part of a great company that will do a lot for its employees

As a Customer Service Supporter you will have the following areas of responsibility:

  • Be a great supporter and contribute to the overall performance of the customer service and the team.

  • Achieve and maintain an extensive knowledge of our products and services.

  • Know your customer - be aware of the customer's needs, situation and mood

  • Ensure that customer service provide a high service every time

  • Participate in the optimization and development of daily procedure

  • Daily contact with JYSK customers, carriers and shops

This position is perfect for you if you...

  • thrive in a hectic and busy environment where no two days are alike

  • are result-oriented and motivated by contributing to the performance of the entire team

  • have great energy, charisma and a positive mindset

  • are a good team player, always willing to help your colleague

  • have an easy smile and service-minded, always putting the customers first to give them a unique experience

  • are flexible and can prioritize your tasks

  • are industrious, punctual and willing to learn and develop



Get to know us and find out what we can offer you

Learn more about the position Customer Service Supporter and our work culture in JYSK by clicking "Meet Kristina" - one of our Customer Service Supporter who will describe what it is like to work at JYSK.

Any questions?

If you have any questions about the position, please do not hesitate to contact our HR Department at [inset your HR departments e-mail]

Initial thoughts about the position?

  • Being in contact with other people is something I really like, but working in a store was not for me - so I thought it was natural to try the customer service.

  • I had always known that JYSK, it is a very large company and has a lot of different things going on, but other than that I didn’t know much about JYSK. So I just jumped into it and I’m very glad I did that.

 

What is it like to be a Customer Service Supporter in JYSK?

  • I think it's great and not two days are alike. It might seem a little monotonous receiving calls and messages all day, but it is so different from day to day - you never know who is calling or what problem you have to resolve.

  • There are many different tasks in customer service and you must be able to solve the problems that arise and ensure that we always have satisfied customers.

 

Challenges that you meet in your position?

  • The challenges are, among others, that you never know who’s calling in, it can be a customer with a problem, but it can also be a shipment, that has been injured - and then it's up to us to find the right solution.

  • All the challenges that we receive has to be resolved, if it’s damaged or deleted items, customers etc. we always need to find the best solution for the situation, so the customer will be satisfied.

Describe the work culture in your store.

  • It is very informal environment here at the customer service and we have a great bond together in the team.

  • Everybody talks well with each other and there is a really good tone among the colleagues, and we make a lot of jokes on each other also the Team Leaders.

Why should others choose to work at JYSK?

  • First of all, I would say because of the unity we have. The fact that we are so close and feel really good with each other - but also that there are so many challenges and solutions to be found during the day, that’s really great I think.

  • You must be able to work with a job that contains many different tasks and you must be able to smile through the phone and make customers happy every time.

What’s next?

  • I take it as it comes, but I will of course at some point like move up the career ladder here at JYSK.

  • We will only get bigger in customer service and therefore there is many possibilities to evolve into for example Area Responsible or Team Leader.